MD EyeCare Services Corporate

  • Call Center Representative

    Job Locations US-CO-Denver
    Posted Date 4 days ago(5/17/2018 9:58 AM)
    Job ID
    # of Openings
    Omni Eye Specialists
    Regular Full-Time
  • Overview

    Omni Eye Specialists

    For more than 3 decades Omni Eye Specialist has been Denver's leading provider of comprehensive, specialty eye care. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.


    The Patient Contact Center Representative works in a call center setting and is responsible for receiving all incoming calls for Omni Eye Specialists, Spivack Vision Center, and Madison Street Surgery Center. They handle triages calls and scheduling appointments as needed. 


    • Appointment scheduling for all Omni Eye Specialists clinics.
    • Call patients for cancels, reschedules, and recall and wait lists.
    • Call patients for offsite clinic appointment confirmations.
    • Properly routing calls to appropriate individual or department after exhausting all opportunities to properly assist the caller.
    • Taking messages for doctors and staff and delivering in a timely fashion.
    • Properly triaging calls to determine where the incoming call should be transferred and assisting in determining urgency of patient complaint/concern for clinic emergency add on appointments.
    • Coordinating interpreters for new and established patients.
    • Tracking LASIK referral source data for every incoming refractive call, email, and web inquiry.
    • Consistently reviewing EHR chart notes to include with appointment notes for upcoming, scheduled appointments.
    • Regularly checking voicemails throughout the day and either returning calls or routing to appropriate individuals/departments in a timely manner.


    • Minimum of a high school diploma or equivalent.
    • Strong customer service skills.
    • Experience in an office or call center environment.


    In turn we will provide:

    • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability.
    • Company paid life insurance.
    • Paid holidays and generous paid time off.
    • Paid parking.
    • Team oriented working environment where you are heard and respected.
    • Clear career ladder opportunities.


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